At Gas Ban Mai, customer satisfaction is our top priority. We understand that sometimes a purchase might not go as planned, and that’s why we’ve created this comprehensive Refund and Returns Policy. This page outlines the conditions under which refunds, returns, and exchanges are accepted, helping ensure a fair and transparent process for all of our valued customers.
Our goal is to make the return experience simple, quick, and clear, while protecting both you and our business from potential misuse or misunderstanding.
1. General overview of our Refund and Returns Policy
Our Refund and Returns Policy allows for returns and refunds within 30 days of the original purchase date. If more than 30 days have passed since you made your purchase, we regret to inform you that we can no longer offer a full refund or exchange.
To qualify for a return, your item must:
Be unused, uninstalled, and in original condition
Be returned in the original packaging
Include all accessories, manuals, and promotional items (if any)
Returns that do not meet these criteria may be subject to rejection or only partial refunds, depending on the condition and reason.
2. Non-returnable and restricted items
In accordance with our Refund and Returns Policy, there are certain types of products that are not eligible for return or refund. These include:
Perishable items: food, beverages, flowers, etc.
Personal hygiene products: such as face masks, razors, undergarments
Hazardous materials: including gas canisters, flammable liquids, and pressurized items
Gift cards or vouchers
Downloadable digital products such as software or eBooks
Opened health and personal care items
For safety and hygiene reasons, used gas appliances, such as stoves, burners, and regulators, may not be eligible for return unless proven defective at the time of delivery.
3. Partial refunds (If applicable)
We reserve the right to offer partial refunds in the following situations:
Items returned not in original condition, damaged, or missing components for reasons not caused by Gas Ban Mai
Books, CDs, DVDs, or other media that have been opened and show signs of use
Products returned after 30 days from the delivery date
Returns made without a valid receipt
All partial refunds are assessed case-by-case. Customers will be notified by email regarding the status and refund amount.
4. Refund approval process
Once your returned item is received at our facility, our team will:
Inspect the item thoroughly for eligibility
Notify you via email regarding the result of the inspection
If approved, process your refund through your original payment method within 5–10 business days
You will receive confirmation once the refund is successfully processed. Please note, depending on your bank or payment provider, it may take additional time for the credit to appear on your account.
5. Late or missing refunds
If you haven’t received your refund after the confirmation:
Double-check your bank account
Contact your credit card provider to verify any delays
Reach out to your bank, as some may require additional processing time
If all steps have been taken and your refund still hasn’t appeared, please contact our support team at {email} and we’ll be happy to investigate further.
6. Sale and discounted items
Items purchased at regular price are eligible for refunds. However, sale items, clearance stock, or products with promotional pricing are non-refundable unless damaged or defective upon delivery.
If you have questions about a promotional item, feel free to reach out before purchasing.
7. Exchanges (If applicable)
We only replace or exchange items if:
They arrive damaged or defective
There is a manufacturer’s fault
The wrong item was delivered
To initiate an exchange:
Email us at {email address}
Provide your order number, photos (if item is damaged), and reason for exchange
Ship the item to: {physical address}
Please note, exchanges are subject to stock availability. If an identical product is unavailable, we may offer a refund or alternative product.
8. Returning a gift
If your item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible for a gift credit equal to the value of your return. Once the returned item is received and processed, a gift certificate will be issued.
If the gift was not marked as a gift, or was shipped to the gift giver who later gave it to you, we will send the refund to the original purchaser, who will be notified about the return.
9. Shipping returns
To return your product, send it to:
{physical address}
Shipping costs for returns are the responsibility of the customer unless the return is due to our error (wrong item, defective on arrival, etc.).
Shipping fees are non-refundable
If your return is approved, and you receive a refund, the cost of return shipping will be deducted from your total refund amount
If the item is expensive or fragile, we recommend:
Using a trackable shipping service
Purchasing shipping insurance
Gas Ban Mai is not responsible for lost or damaged return shipments without tracking or insurance.
10. Damaged or defective items upon delivery
If your product is delivered damaged or faulty, please notify us within 48 hours of receipt by emailing {email} with:
Order number
A description of the issue
Photos of the item and its packaging
We will work quickly to resolve the issue by offering a replacement, repair, or full refund, depending on the case.
11. Special considerations for gas products
Due to the nature of our products, including gas cylinders, gas regulators, and gas appliances, we follow strict safety guidelines:
Gas cylinders cannot be returned after use or refilling
Gas regulators must be inspected and approved before being accepted for return
Any product suspected of causing gas leakage must be reported immediately for inspection
Your safety is our priority, and our team is always ready to assist with testing, inspection, and exchange if needed.
- Hotline: 19002244
- Facebook: https://facebook.com/gasbanmai.vn
